We believe In keeping things simple and straightforward.If you face a problem in sizing or the product is damaged, Just drop us a message on WhatsApp +91 9599807306 or mail us at [email protected] You can direct message on Instagram @hoofsshoes within 5 days of delivery and we’ll process your request .The process may take up to 4 to 6 working days. The article should be handed over to our courier partner in the original packing and should not be damaged,used or washed. If the choice of color is not available in the requested size, It will be exchanged with another color. Shoes can only be exchanged once. For subsequent exchanges, extra charges will be applied.
The article shall not be eligible for a refund after an exchange has been done.
Since printed designs are created on demand, they are not eligible for an exchange.
If for any other reason you are not satisfied with your online purchase, you may return unused articles within 5 days of delivery (at your own expense).
Items bought on sale / mark-down are not eligible for refund but we’re happy to exchange
Full cash refunds are eligible for pre-paid orders only. For Cash on delivery order refunds are provided in the form of store credit only.
We have a tie up with ECOM EXPRESS which helps us to ship our products all over india. The Estimated delivery time is as follows (depending on the location).
3 – 5 Business days
2 – 4 business days
Rs 100 extra